FAQ
ORDERS AND SHIPMENTS
We hope that you are always satisfied with the orders you place from our online store,
however if you are not perfectly satisfied with your items, you have 14 days from delivery
to return it to us for a refund.
It is important that the items are intact and in original condition, with all tags in place and in their original packaging.
We do not accept returns that do not meet the requirements listed above.
It is necessary that you contact us at. [email protected] explaining the reason for the return and the order number.
We will send you the necessary coordinates for the return and once the package arrives at our warehouses, we will initiate the refund.
ITALY
- If you need to change size or article, the cost of the service is borne by MVP Wardrobe.
Please contact us at: [email protected]explaining the reason for the change and the order number.
As soon as we receive the parcel containing the article to be exchanged, we will send the new order.
- Successivamente confeziona I tuoi acquisti all’interno di una scatola (meglio se quella originale) e consegnala al corriere che manderemo a ritirare il pacco presso il tuo indirizzo. Quest’ultimo, a sua volta, ti farà avere il nuovo ordine che comprende, per esempio, un eventuale cambio taglia o cambio articolo.
- In case of return and refund item please write your intention to customer care at: [email protected]
- Contact us at [email protected] when you deliver the package to the courier.
If you have specific questions about delivery or returns please contact usat: [email protected] or via our live chat found on the main screen of our online site.
Please note that our office hours are Monday to Friday from 9:00 to 18:00.
If you have returned an item, the refund will be credited to the original payment method.
If you used COD (cash on delivery) as payment method, please send us the IBAN of the account to which you would like the refund to be credited.
Please note that refunds may take up to 10 working days to appear on your account due to different processing times between payment service providers.
EU & FOREIGN COUNTRIES:
- Shipping costs for return and changes are borne by the customer.
On the MVP Wardrobe website you can buy via:
-CREDIT CARD
- BANK DEPOSIT
- PAYPAL
- CASH ON DELIVERY - ONLY IN ITALY
- ONLY IN ITALY - SCALAPAY - 3 INTEREST-FREE INSTALMENTS
We are very sorry that you received a defective item and we want to help you solve the problem as quickly and easily as possible.
For products purchased from authorized dealers, please contact the store where you purchased them.
Regarding purchases made online, contact customer service ([email protected]) as soon as you discover the defect and find out and provide as many details as possible (the order number, which item is defective, what is the defect etc.) attached photos are welcome.
A member from our customer service will find a solution and respond to your request as soon as possible.
MY ACCOUNT
Creating an MVP account is easy and free! log in via this link and enter the required credentials https://mvpwardrobe.com/account/register
If you are already a customer you can save the products you want, access the wishlist and exchange and return information.
It is not necessary to have an MVP account but, you will not be able to view your past purchases, your cart, your wishlist and also you will not be able to receive information regarding any promotions.
Creating an MVP account is easy, fast and free! You can click the following link https://mvpwardrobe.com/account/login?return_url=%2Faccount
log in and enter your email and reset your new password.
To change your account details, log in by entering your password and email. Click on the CHANGE ADDRESS button.
By clicking on "edit" you can enter the new information.
We are very sorry you have decided to leave us!
Remember that having a WARDROBE MVP account is free and allows you to make purchases easily, get promotions and exclusive discounts. If you wish to deactivate your account please feel free to contact us at our customer service by sending an email to : [email protected] confirming thatThe data used for orders and shipments will be deleted.
If you change your mind in the future, you can safely register yourself on the site using a new email and a new password.
NEWSLETTER
You can subscribe to the newsletter by scrolling to the end of the home page and you will find a section where you can enter your email.
It is easy and free!
If you no longer wish to receive our newsletter, click on the link at the bottom of each email.
In line with the recommendations of the WHO and national authorities, we are ensuring that hygiene and prevention measures are respected on a daily basis, in order to protect the health and safety of our customers, employees and the communities in which we live and we work.
We are doing our best to ensure the expected delivery times.
Tuttavia, a causa delle normative implementate per contenere il contagio del COVID19, I tempi di consegna potrebbero subire dei ritardi.
Our delivery partner on Italian soil continues to provide the shipping service. Due to local operating conditions, some collections and deliveries may be slightly delayed.
PRODUCTS AND SIZE GUIDE
You can find information regarding the composition of the garments in the descriptive section of each product and on the label on the garment..
To ensure optimal maintenance of the garments, consult the label on the inside of each garment before washing.
To help you choose the correct size please consult the data sheet with all the necessary information you will find next to each item.Otherwise you can contact us with the live chat you will find within our site or by sending an email to: [email protected]
BUY ONLINE
Buying on the MVP website is very simple:
1.Select the item and size you are interested in from those available online
3. If you decide to continue shopping, you can always view the items already added to the cart in the icon at the top right
4.Click on the cart icon to start the payment procedure
5. If you are a registered customer, log in otherwise you can continue as a guest and enter the credentials needed to place the order: the shipping and billing address.
6.Select the type of payment you prefer:
- CREDIT CARD
- BANK DEPOSIT
- PAYPAL
- CASH ON DELIVERY - ONLY IN ITALY
- ONLY IN ITALY - SCALAPAY - 3 INTEREST-FREE INSTALMENTS
7.Enter your payment information
8. Make sure that the information entered is correct and click on "PAY NOW".
The discount code is provided to take advantage of special promotions. We often pay homage to customers subscribed to our newsletter with discount codes in some on the occasion of particular events.
If you have received a discount code, all you have to do is enter it on the order finalization page at the time of payment. The discount will be calculated automatically.
Please note that once the payment is completed, in case you have not remembered to enter the promo code, it will not be possible to return if it is not displayed correctly by the site instead, please contact us at customer service: [email protected]