Terms of sale
The offer and sale of products on our website ("www.mvpwardrobe.com") are governed by these Terms and Conditions of Sale. Products purchased on www.mvpwardrobe.com are sold directly by D.G.Group S.r.l. ("the Seller"), with registered office in Italy, Iscr. Reg. Imp., C.F. and P.IVA no. 07394360726. You may request any information through our support services by contacting the Vendor, via e-mail at the following e-mail address:[email protected]. For any other legal information, please consult the sections: General Terms of Use, Privacy Policy and Right of Withdrawal.
1. Our business policy
1.1
The Seller offers for sale, on www.mvpwardrobe.com, products and carries out its electronic commerce activity exclusively towards its end users who are "consumers".
1.2
When we speak of "consumer" we refer to any natural person who acts on www.mvpwardrobe.com with purposes that are not related to his or her commercial, entrepreneurial or professional activity, if any. If you are not a "consumer," please refrain from entering into commercial transactions on www.mvpwardrobe.com.
1.3
In view of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or otherwise orders that do not conform to its commercial policy.
1.4
These General Terms and Conditions of Sale exclusively regulate the offer, submission and acceptance of purchase orders for products on www.mvpwardrobe.com between users of www.mvpwardrobe.com and the Vendor.
1.5
On the other hand, the General Terms and Conditions of Sale do not regulate the provision of services or the sale of products by parties other than the Vendor that are present on www.mvpwardrobe.com through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their terms of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce transactions between users of www.mvpwardrobe.com and third parties.
2. How to conclude the contract with the Seller
2.1
To conclude the contract for the purchase of one or more products on www.mvpwardrobe.com, you must complete the order form in electronic format and transmit it to the Seller, electronically, following the relevant instructions.
2.2
The order form contains a reference to the General Terms and Conditions of Sale and the Right of Withdrawal Policy, and a summary of information on the essential characteristics of each product ordered and its price (including all applicable taxes or duties), the means of payment you may use to purchase each product and the method of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal, and the manner and timeframe for returning the products purchased.
2.3
The contract is concluded when the Seller receives, electronically, your order form, after verifying that the data relating to your order is correct.
2.4
Before proceeding to the purchase of the products, by transmission of the order form, you will be asked to read carefully the General Conditions of Sale and the Right of Withdrawal Policy, to print a copy through the print command and to store or reproduce a copy for your personal use.
2.5
The order form will be filed in our database for the period of time necessary to process orders and in any case within the terms of the law. You will be able to access your order form by going to the My Order section.
2.6
Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.7
The language available to you to conclude the contract with the Seller is Italian and English.
2.8
Once the contract has been concluded, the Seller will take charge of your purchase order.
2.9
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or if the products are unavailable. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not acted on your purchase order specifying the reasons. If the products, presented on www.mvpwardrobe.com, are no longer available or on sale at the time of your last access to the site or the submission of the order form, it will be the responsibility of the Seller to notify you, promptly and in any case within thirty (30) days from the day following the day on which you have transmitted your order to the Seller, the possible unavailability of the products ordered. If you submit your order form and pay the price, the Seller will refund the amount you have already paid.
2.10
By submitting your order form electronically, you unconditionally accept and agree to abide by, in your dealings with the Seller, these Terms and Conditions of Sale. If you do not agree with any of the terms set out in the General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.mvpwardrobe.com.
2.11
By submitting your order form, you confirm that you understand and accept the General Terms and Conditions of Sale and the further information contained in www.mvpwardrobe.com, also referred to through links, including the General Terms and Conditions of Use and the Privacy Policy and the Right of Withdrawal Policy.
2.12
Once the contract has been concluded, the Seller will send you, by e-mail, a receipt for the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale and Right of Withdrawal Policy, the information relating to the essential characteristics of the product and a detailed indication of the price, means of payment, your right of withdrawal and delivery costs)
3. Guarantees and pricing of products
3.1
On www.mvpwardrobe.com only products marked with the MVP brand and purchased directly by the Seller from the fashion house and/or the manufacturer authorized by the fashion house are offered for sale.
3.2
The Seller does not sell used, irregular or substandard products compared to the corresponding standards offered on the market.
3.3
The essential characteristics of the products are presented on www.mvpwardrobe.com within each product sheet. However, the images and colors of the products offered for sale on www.mvpwardrobe.com may not match the real ones due to the effect of the Internet browser and monitor used.
3.4
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
3.5
All products have an identification tag attached with a disposable seal. We ask you not to remove the tag and the relevant seal from the purchased products, of which they are an integral part
3.6
The Seller, in the event of the exercise of your right of withdrawal, has the right not to accept the return of products that are without the relevant tag or that have been altered in their essential and qualitative characteristics or that have been damaged.
4. Payments
4.1
For the payment of the price of the products and the related shipping and delivery costs you may follow one of the methods indicated in the order form.
4.2
In case of payment by credit card, your financial information (for example, your credit/debit card number or the date of its expiration) will be forwarded, via encrypted protocol, to PayPal or other banks, which provide the related remote electronic payment services, without third parties being able, in any way, to have access to it. Such information, moreover, will never be used by the Seller except to complete the procedures relating to your purchase and to issue relevant refunds in the event of any returns of products, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on www.mvpwardrobe.com.
5. Shipping and delivery of products
To learn about the specific shipping and delivery of products, please access the Customer Service section. Please pay attention to what is stated in this section because the information contained therein forms an integral and substantial part of these General Terms and Conditions of Sale and, therefore, shall be deemed to be fully known and accepted by you at the time of transmission of the order form.
6. Customer Support
You may request any information through our support services: contact Customer Service. For further clarification, access the Customer Service area.
7. Right of withdrawal
7.1
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days commencing from the day you received the products purchased on www.mvpwardrobe.com.
7.2
To withdraw from the contract you must use the return form inserted in the shipping package of the product purchased.
7.3
In this case, you must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days starting from when you received the products.
7.4
The only costs to be borne by you are the costs of returning the purchased products. (Article 56 paragraph 1 of the Consumer Code)
7.5
If you decide to use the forwarding agent indicated by the Seller in the Return Form, you will not, however, have to make the payment of the costs, at your own expense, for the return of the products purchased. Payment of the cost of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation to the shipper. In fact, the Seller, for the payment of the return, will deduct from the refund a lump sum equal to the cost previously incurred for the shipment and delivery to your home of the purchased products. In addition, from the moment of the return of the purchased products to the shipper indicated by the Seller in the Return Form, the Seller releases you from any liability in case of loss or damage of the products during transport.
7.6
In case you decide to use a shipper other than the one indicated by the Seller in the Return Form, you will instead have to make the payment of the costs, at your own expense, for the return of the purchased products. You will remain responsible for any liability if the products are lost or damaged in transit.
7.7
The Right of Withdrawal - in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2, 7.3 and 7 above.4 - shall be deemed to be properly exercised if the following conditions are also fully complied with:
- the return form must be properly completed and submitted to the Seller within fourteen (14) days of receipt of the products;
- the products must not have been used, worn, washed or damaged;
- the identification tag must still be attached to the products with the disposable seal that is an integral part of the goods;
- the products must be returned in their original packaging;
- the returned products must be delivered to the shipper within fourteen (14) days from the date you received the products.
7.8
If the Right of Withdrawal is exercised by following the procedures and terms set forth in this paragraph 7, the Seller will refund any sums already collected for the purchase of the products according to the procedures and terms set forth.
7.9
The sums will be refunded to you in the shortest time possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified that the terms and conditions indicated above, as indicated in paragraph 8, have been correctly executed. 7.10. If the procedures and terms for exercising your right of withdrawal, as specified in this paragraph 7, are not complied with, you will not be entitled to a refund of the sums already paid to the Seller; however, you may re-obtain, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
8. Time and method of reimbursement
8.1
After the return of the products, the Seller shall make the necessary verifications regarding the conformity of the same with the conditions and terms indicated in paragraph 7. In the event that the verifications are positively concluded, the Seller shall proceed to send you, by e-mail, the relevant confirmation of acceptance of the products thus returned.
8.2
Whatever payment method you used, the refund shall be activated by the Seller, as soon as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the proper execution of your right of withdrawal and acceptance of the returned products.
8.3
If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of the exercise of the right of withdrawal, will be made by the Seller, in each case, to the person who made the payment.
8.4
The value date of the re-credit is the same as that of the debit; consequently, you will not suffer any loss in terms of bank interest.
8.5
The Seller will indicate which forwarding agent to contact for the return of the products and will send you the label to apply to the return package. This will allow you to return the products to the Seller without making the necessary payment for the costs yourself. According to the terms and conditions provided for the exercise of the right of withdrawal, this method in fact allows the Seller to pay directly, on your behalf, the cost of returning the products purchased, releasing you from any obligation to pay the shipper. This method also allows you to verify, at any time, where each package is, releasing you from any liability in case of loss or damage of the products during transport
8.6
In case you decide to use, for the return of the products, a shipper other than the one indicated by the Seller, you will instead have to make the payment of the necessary expenses yourself and you will remain responsible for any liability in case of loss or damage of the products during transport, according to the procedures and terms provided for the exercise of the right of withdrawal.
9. Privacy
9.1
You can obtain information about how we process your personal data by accessing our Privacy Policy.
9.2
Please also read, if you have not already done so, our General Terms and Conditions of Use because they contain important information about how we process the personal data of our users and the security systems we have in place.
9.3
For any other information about our Privacy Policy you can send requests to the following email address:[email protected] or to the address of our Seller's registered office D.G.Group S.r.l.
10. Applicable law and dispute resolution
10.1
The General Conditions of Sale are governed by Italian law and in particular by legislative decree September 6, 2005 no. 206, on the consumer code, with specific reference to the regulations on distance contracts and by legislative decree April 9, 2003 no. 70 on certain aspects concerning electronic commerce.
10.2
In case of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adherence and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, over the Internet. For more information on RisolviOnlineo's rules for sending a request for conciliation log on to RisolviOnline.com.
11. Amendment and Updating
The General Terms and Conditions of Sale shall be amended from time to time also in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on www.mvpwardrobe.com.